Yes, 100% free. Every HearSilk order includes professional programming by our licensed audiologists, optimized for your hearing loss level. No hidden fees, no surprises.

You'll need to share your latest audiogram (hearing test report). If you don't have one, we'll guide you on how to get tested. Our audiologists will then program your device to your exact hearing profile.

Absolutely. If the initial programming doesn't feel right, we offer free Remote programming within 15 days of delivery. Simply contact us with your audiogram and feedback, and we'll update your settings.

Once we receive your audiogram, programming is usually completed within 12-24 hours before your device ships. You'll be notified when your device is ready to dispatch.

Standard shipping takes 3-5 business days. All orders are shipped from our fulfillment center with full tracking provided.

Once your order ships, you'll receive a tracking number via email. You can use this to track your package directly on the carrier's website. Estimated delivery dates are shown at checkout.

Yes, completely free on all orders. You will receive a tracking numbe by email as soon as your order ships.

Simply browse our catalog, select your preferred hearing aid or accessory, choose your model and quantity, and click 'Add to Cart'. Once you're ready, checkout securely. You'll receive an order confirmation email within minutes.

Yes! HearSilk supports B2B and bulk orders. Email us at sales@hearsilk.com with your requirements and we'll share special pricing and fulfillment options for large volumes.

Orders can be modified or cancelled within 12 hours of placement. After that, items may already be in processing. Contact sales@hearsilk.com as soon as possible and we'll do our best to help.